Returns

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns policy.

Please read the following guidelines before initiating a return:

1. Eligibility:
- Returns are accepted within 30 days from the date of purchase.
- The item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process:
- To initiate a return, please contact our customer support team.
- Provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorisation if applicable.
- Pack the item securely in the original packaging, including any accessories or documentation that came with it.
- Clearly write the return authorisation number on the package.
- Ship the item back to the designated return address using a trackable shipping method.
- Once we receive the returned item and verify its condition, we will process the refund or exchange as per your request.

3. Refunds:
- Refunds will be issued in the original form of payment.
- Shipping fees and any applicable restocking fees may be deducted from the refund amount.
- Please allow up to 10 business days for the refund to be processed and appear in your account.

4. Exchanges:
- If you need to exchange an item for a different size, or colour please contact our customer support team or mention your exchange request while initiating the return.
- Exchanges are subject to product availability. If the requested item is not available, we will process a refund instead.

5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- We may request photos or other evidence to assess the damage or defect.
- We will provide instructions for returning the item and offer a replacement or refund. Please note that this returns policy applies only to purchases made directly from our website. If you purchased our products from a third-party retailer, please refer to their returns policy.

If you have any further questions or need assistance with returns, please contact our customer support team. We are here to help!